Corrective R&M
Published TATClock starts when the ticket is accepted on the helpdesk.
15 min
CriticalDispatch
2 h
HighPriority
4 h
NormalPriority
Techxpert Group
Infrastructure
on one desk.
We run campuses and plant as tickets with published TAT. Habitat and IT inherit the same desk, not separate brands.
Corporate FM, Habitat, and IT on the same company — services across locations. Scroll to explore.
Operating baseline
Published clocks, not estimates.
TAT and PPM commitments we publish for corporate facility work — on the FM desk. Habitat and IT run their own clocks in the SOW or booking flow.
Contracts & planned work
AMC / TFM emergencies and calendarised PPM on covered assets.
≤15 minEmergencyResponse window
PPM adherence
>98%
First-time fix
98%
Verified close-out rate
Corporate
One desk for the building.
Facility management, AMC and CMC contracts, and capital projects: CMMS tickets, QR-tagged assets, and Daily Progress Reports on project work.
Enter corporate
IT solutions
Software scoped as a ticket.
Web, ERP, apps, and cloud — scoped with the same owner, statement of work, and close-out as facility work.
View IT solutions
Habitat
Enterprise standard, at home.
Techxpert Habitat — book verified home services from the same company that runs campus work, on a booking flow built for homes.
Book HabitatOperating model
One ticket. One clock.
Corporate tickets and PPM tickets share the CMMS. Walk intake through close-out — one path, one SLA clock.
Step 01 · Intake
Every channel lands in one helpdesk.
Lead, complaint, QR on a tagged asset, or app booking — one queue, one owner from the first touch.
Accountability
The path ends only when CMMS says done.
Published clocks sit on the operating baseline above. This band is what makes the ticket path real after intake — one queue, named hands, and a close the desk can prove.
Plant, soft services, and projects enter the same helpdesk. Priority is set once at intake — not renegotiated on WhatsApp.
Engineer and supervisor sit on the CMMS record before dispatch. The ticket always has a person, not a mailbox.
Client desk and command centre read the same ticket. No parallel spreadsheet, no second version of truth.
Photo, reading, or sign-off before the ticket leaves the clock. Done means CMMS can prove it.
Work in frame
The floor, not the brochure.
Scan, queue, site, and CMMS — the same ticket desk from asset to close-out.
01 / 04
QR scan
Asset tagged. Ticket from the floor.
Our presence
Pan-India. One command desk.
Helpdesk in Noida. Engineers and partners on site: same ticket queue, same SLA clock.
- 30Offices
State-capital desks for local mobilisation and statutory liaison, not a fly-in vendor model.
- 200+Cities
Tier-1 to tier-3 coverage on one ticket queue, priority matrix, and close-out standard.
- 300+Engineers
Payroll engineering force on the floor. The people behind published SLA commitments.
- 250+Partners
Prequalified specialist partners contracted under Techxpert accountability.
- 24×7Command
Helpdesk and command coverage so critical alarms do not wait for morning.
- ISO9001 · 14001 · 45001
Quality, environment, and safety systems, published and auditable, not a badge collage.
- People
- Process
- Presence
- Performance
Corporate clients
Portfolios under one desk.
Banking, parks, retail, healthcare, industrial: same queue, same close-out.
Engagement
Tell us the site. We will define the operating model.
Corporate briefings reach the desk that runs AMC, TFM, and IFM. Home services book on the app. IT opens as a scoped ticket with a statement of work.
ISO 9001 · 14001 · 45001 · Smart · Secure · Scalable
Briefing
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